ICT Adoption in Utilities Sector Set to Accelerate, Projected to Grow at 12.57% CAGR by 2030

Sustainable 12.57% CAGR Reflects Strong Investment in Smart Grids, Energy Optimization, and Operational Intelligence

MIDDLETON, Mass., May 7, 2025 /PRNewswire/ — QKS Group, a premier market intelligence and advisory firm, has released its latest vertical-specific research spotlighting the rapid integration of Information and Communication Technology (ICT) across the Utilities industry, projecting a compound annual growth rate (CAGR) of 12.57% through 2030. This analysis offers key intelligence for technology vendors enabling the digital transformation of electricity, gas, and water service providers through automation, data insights, and decentralized infrastructure.

The Next Growth Frontier for ICT Vendors in Utilities

Utility providers are modernizing their operations to meet the demands of grid reliability, energy transition, and customer-centric services. ICT domains – such as Application Development & Deployment, Analytics and Artificial Intelligence, Data Management, Information Security, BPM & Process Automation, Communication & Collaboration, and CX & MarTech – are increasingly critical for grid automation, real-time monitoring, predictive maintenance, and intelligent demand forecasting. From smart meters and SCADA integration to energy analytics and customer portals, ICT is becoming the backbone of sustainable, secure, and responsive utility networks.

According to Narayan Gokhale, Vice-President and Principal Analyst at QKS Group, “The Utilities sector is transforming into a real-time, data-driven ecosystem. ICT platforms that enable intelligent grid management, asset optimization, and user engagement are essential for operational resilience and energy transition. Vendors that combine scalability, interoperability, and sustainability alignment will lead this evolution.”

Key Market Insights from QKS Group’s Report

• Global and Regional Market Analysis: A deep dive into how ICT domains for the Utilities industry and specific regions are reshaping operational infrastructure, enhancing grid intelligence, and enabling sustainability-driven innovation.

• Competitive Benchmarking: A comparative view of leading ICT vendors in the utilities space, focusing on their technology depth, market reach, and vertical-specific solutions.

• Industry Adoption Trends: Insight into how electricity, water, and gas utilities are adopting digital platforms for outage management, smart metering, customer engagement, and regulatory compliance.

• Technology Disruption & AI’s Role: How artificial intelligence, edge analytics, and IoT sensors are driving automation, fault detection, energy forecasting, and efficiency across utility operations.